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Hackney firm crowned UK’s best overall estate agency

An independent estate agency in Stoke Newington has outperformed 25,000 others to be ranked the best in UK.

Location Location, which recently expanded to cover the whole of Hackney, won Best Overall Estate Agency in the country for Sales and Lettings at the EA Masters.

The Best Estate Agent Guide is a website (www.bestestateagentguide.co.uk) that provides an independent reference source for sellers and landlords, who can search for the best sales and lettings agency offices in their areas.

The awards, in partnership with Rightmove, looked for the best performing estate agents based on data such as sales and lettings figures, fall through rates, whether they consistently achieve asking price or over, quality of marketing and customer service. Over 3 billion data points were analysed and 20,000 mystery shops carried out in the search for this year’s top performers – the biggest assessment of any industry. The awards are made for property marketing, results and customer service – which consumers consider to be among the most important criteria when selecting which agent to sell or let their property.

Peter Knight, of the EA Masters, commented: “We set out to provide the home mover with a reliable resource to help identify the best estate agent in each area, whether someone is looking to sell or let a property. Only the best branches make it into the Best Estate Agent Guide and only the top 3% have been recognised with an award.”

Vicky Bibiris, Managing Director at Location Location said: “Winning this award is a dream come true and recognition of the years we have spent years challenging stereotypes and trying to change the culture of the industry.  Every aspect of our business is based on knowledge, honesty, fairness and equality and we strive to always do good for vulnerable people in our community.

“It starts with having a happy team who are always learning and growing, both professionally and personally. From director level down we have an equal mix of men and women, many have been with us for many years and our working hours allow them the freedom to explore their dreams outside of work.

“For a small independent agency like ours to win such a prestigious award is recognition of the value people place on service and one-to-one relationships.”

As well as winning the overall title, Location Location also won Best Single Office in the UK for lettings.  

The awards rate branches, not companies, to recognise differences in service standards between different branches of the same company. The prizes were presented at a prestigious ceremony at Battersea Evolution on October 10.

Location Location, which employs a staff of 17, is now recruiting new agents – they don’t need to have prior experience in the industry and are offered extensive training.

The company opened was launched in Stoke Newington in 2006 by Hackney businessman Asad Riaz. In partnership with the Local Buyers Club discount card, they help run North London’s largest toy appeal every Christmas – bringing new toys to children in poverty in the area.  And they’re a permanent donation point for Hackney Food Bank.

Unlike other estate agencies, instead of displaying property details, they treat their shop window as an evolving work of art; from living trees to galleries of paintings by local children.

“For a small independent agency like ours to win such a prestigious award is recognition of the value people place on service and one-to-one relationships.”

Posted 22nd October 2019